Teams and Outlook decrease for thousands of Microsoft users

January 26, 2023: Microsoft said it is exploring issues with several of its products, including Teams and Outlook.

The U.S. technology company said that users might be unable to access multiple Microsoft 365 services.

“We’ve recognized a potential networking issue and are reviewing telemetry to identify the following troubleshooting steps,” the company stated.

Downdetector, a service where people can share problems and outages with websites and apps, experienced a spike in users who reported issues with Microsoft products, which include Outlook, Teams, and the company’s cloud product Azure, at nearly 3 a.m. ET.

Microsoft stated that at around 7:05 UTC, customers may “experience issues with networking connectivity, which manifest as network latency and timeouts which attempts to connect to Azure resources in many regions, and other Microsoft services.”

The firm updated on Twitter at 9:26 GMT that it has “rolled back a network change that we believe is causing impact. We are monitoring the service as the rollback takes effect.”

The Microsoft outage comes hours after its reported better-than-expected revenue for the October-December quarter. But the company experienced a slowdown in revenue from cloud computing, including Azure, and gave gloomy guidance for the current quarter.